Customer Service (Storify timeline)
Q1. Should you outsource customer service to a third party or keep it in-house?
Q2. Do you have a customer “knowledge base” or FAQ on your website?
Q3. Should customer service take place only after the sale or can it occur before and as a lead generator?
Q4. What exactly is customer service today? Does content, community and business support qualify?
Q5. What books or learning resources can you recommend for improving customer service skills?
#SmallBizHour Introduction & Discussion
Recorded by Small Biz Geek on March 21st, 2016
Please Recommend Us on LinkedIn
Recorded by Small Biz Geek on June 7th, 2016