Customer Service (Storify timeline)
Q1. What is your philosophy on customer service in your small business?
Q2. Should you outsource customer service to a third party or keep it in-house?
Q3. What is meant by soft skills versus hard skills?
Q4. Do you have a customer “knowledge base” or FAQ on your website?
Q5. What training is available to increase your skills in this area?
#SmallBizHour Introduction & Discussion
Recorded by Small Biz Geek on March 21st, 2016
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Recorded by Small Biz Geek on June 7th, 2016